Online Payment & Cancellation Issues : 09228009591
Payment & Cancellation Issue : 09228009591
Route Related Enquiry : +91 22-24375159
Terms & Conditions

Additional Information

Use your PNR No for all communication with Kumar Tours And Travels. Your PNR No. serves as confirmation of ticket status.
Carry a print out of this e-ticket and Present it to the bus counter at time of check in.
Carry photo identification, you will need it as proof of identity while checking in.

Boarding of Passengers

Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure time. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and Not entitled for any refund of the ticket amount any how. Kumar Tours And Travels reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which may not be deemed safe for travel by Kumar Tours And Travels.

Photo Identification

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.

Baggage

Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per Kumar Tours And Travels rules. Kumar Tours And Travels shall not take responsibility in the event of loss or damage to the passenger luggage. Kumar Tours And Travels reserves the right to disallow any excess baggage carried by the passengers. Kumar Tours And Travels highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Kumar Tours And Travels responsible for any pilferage/ damage etc. to such valuables. Kumar Tours And Travels assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.

Delay of Service

Kumar Tours And Travels may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Kumar Tours And Travels delays a bus more than 2 hours. Kumar Tours And Travels may reschedule the journey on the next Kumar Tours And Travels service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Kumar Tours And Travels is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.

Cancellation Policy

Cancellation Cutoff Time Cancellation Return Amount
Below 18 hours
Between 18 to 24 hours 50%
Above 24 hours 90%

Kumar Tours And Travels may cancel a service without any prior notice in case of circumstances beyond its control.
In such circumstances Kumar Tours And Travels shall either reschedule the journey for travel on the next Kumar Tours And Travels service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.

Passenger may cancel their ticket minimum 18 hours before the Pickup time.
The passenger will be required to collect the refund from the point of purchase.

Breakdowns

In case of any breakdowns in route, Kumar Tours And Travels will refund the amount on a prorate basis at the Kumar Tours And Travels booking counters situated at the origin or destination of the journey. Kumar Tours And Travels will not make any alternate arrangements of travel for breakdowns en route. Kumar Tours And Travels is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.

Pets

Kumar Tours And Travels does not allow any pets on board its service.

Contact Information

Kumar Tours And Travels helpline (08:00 AM To 11:00 PM): 09228009591
Kumar Tours And Travels customer support email (response time 3 working days): ebooking@kumarbus.com